Snow and Ice Alert Service Information

Your safety is very important to us. When inclement weather hits, we take precautions like adding snow tires, increasing the time we allow to get you to the airport, and offering alternative pick-up locations when roads become impassable or unsafe. Check back here often for service updates that may affect your booking.

Adding Time to Trips

When weather threatens to cause service delays, we add extra time for your driver to get you to the airport. You may get to the airport earlier than normal, in some cases, but we take all precautions in order to get you to the airport 120 minutes before your flight, as the TSA recommends.

Please note, we are not responsible for service delays caused by circumstances out of our control, including but not limited to: severe weather, heavy traffic, major accidents, and traffic-disrupting events. If you feel you missed your flight because of our service, submit your claim in writing within 30 days to Shuttle Express, 15701 Nelson Pl S, Seattle, WA 98188. Upon receipt of your claim, management will review and contact you.

We build our trips in advance to ensure we get you to the airport on time, so it’s important to book in advance. If you book your trip within 24-hours of your pick-up time, our missed flight refund policy does not apply.

Alternate Pick-Up/Drop-off Locations

During bad weather, we may limit our pick-up/drop-off locations to these scheduled options. In most cases, you cannot park your car and leave it, so it’s important to check with the hotel first if you’re planning to park and leave your car. If the hotel allows you to park on their property, they need to have your vehicle information.

To Sea-Tac Airport: Pre-booked rides to the airport are required! Pick-up time from each scheduled service hotel will vary. We will provide you with your pick-up time when you book your ride.


Please contact the hotel directly to inquire about parking.

CityHotel NameAddress/Phone
BellevueCoast Hotel625 116th Ave. NE
BellevueHilton Bellevue300 112th Ave. SE
BellevueEmbassy Suites3225 158th Ave SE
BellevueFairfield Inn14595 NE 29th Pl
BothellCountry Inn & Suites-Bothell19333 North Creek Prkway
EverettHoliday Inn3105 Pine St.
EverettQuality Inn101 128th St. SE
EverettEverett Train Station
IssaquahHoliday Inn-Issaquah1801 12th Ave. NW
KirklandBaymont Inn12223 NE 116th St.
LynnwoodEmbassy Suites-Lynnwood20610 44th Ave. W
RedmondRedmond Inn17601 Redmond Way
RentonEconolodge4710 Lk Wash Blvd NE
SeattleSilver Cloud-University5036 25th Ave NE
SeattleHotel Deca4507 Brooklyn Ave NE
SeattleHotel Nexus-Northgate2140 N Northgate Wy
SeattleRenaissance515 Madison St.
SeattleCrowne Plaza1113 6th Ave
SeattleFairmont Olympic411 University St.
SeattleHilton1301 6th Ave
SeattleSheraton1400 6th Ave
SeattleGrand Hyatt721 Pine St.
SeattleWestin1900 5th Ave.
SeattleWarwick401 Lenora St.
Best Western Peppertree
401 8th St. SW
Best Western Peppertree
401 8th St. SW
SouthendFederal Way
Courtyard Marriott
31910 Gateway Center Blvd. S
SouthendFederal Way
Hampton Inn
31720 Gateway Center Blvd S.
Motel Puyallup
1412 South Meridian