Share Ride and General Service

Share ride means you "share a ride" with others going in your direction. Our service and fares are based on multiple stops. Because passengers arrive on different flights and times, we can't offer instant share ride departures from the airport. Instead, we group guests going to the same area. Because you're sharing a ride, you're also sharing the cost, which helps keep our fares lower than taxi fare.

 

Here's how it works:
• We create a "trip" when you check in; your address is either added to an existing trip or it starts a new trip.
• A van may be held for a few minutes, which allows us to group passengers.
• Dispatchers monitor the holding time of each trip, keeping hold times as low as possible for the guest.

At times you may not leave Sea-Tac Airport right away because of heavy traffic, weather issues, or other factors out of our control. If you prefer immediate service, try our outstanding private sedan or van service.

Pre-booked trips to the airport are required. We calculate your pick-up time based on the Transportation Security Administration's recommendation that you arrive at the airport at least 90 minutes before your flight. We work hard to ensure we get you to the airport 90 minutes before your flight, but circumstances out of our control do happen occasionally. Severe weather, major accidents, and heavy traffic may delay your arrival.

We’ll give you your pick-up time–expect your driver to arrive between the pick-up time and up to 20 minutes after. This pick-up window allows for extra traffic, weather, and unforeseen delays. For example, if your pick-up time is 10 a.m., your pick-up window is between 10:00 a.m. and 10:20 a.m.

NOTE: For all Hawaii-bound bookings, please book your ride as an "International Flight" to ensure you have adequate time to make your flight.

You can book your ride online in the form to the right. You can also call our friendly, helpful Guest Service Representatives 24-hours a day at 425-981-7000. Please note that our Share Ride, Downtown Airporter, and scheduled services don't operate with "reservations" from the airport. We encourage you to pre-book your ride to save time, but a van won't be waiting for you at the airport because we're an on-demand service from Sea-Tac Airport.
If you're having trouble, here are some helpful tips on navigating our online form:

  • Enter your phone number in this format: 000-000-0000; if you have an international number, just enter zeros in this format.
  • Please have your flight info ready, since our system checks for accurate flight data to make sure we get you there on time.
  • Spell out direction designations – for example, "NE" should be "Northeast."
  • We'll email you the confirmation, so check to see that everything is correct; contact us at sales@shuttleexpress.net if it isn't. We'll help.
Our airport fares are based on the zip code you are traveling to or from and the number of people traveling in your party. With our share ride service, children 2 and younger ride free with a paying parent or guardian. For fare quotes, fill in the  form on the right. You do not need to complete your booking to get a fare quote. Please note: Quotes for Share Ride are per party not per person. E-mail or call us if you need help with a zip code.
We accept credit card payment only for all services; we don't accept cash, checks, or foreign currency.

Your credit card will be charged when you book. Please note that if you add a gratuity at the time of travel, you will see a separate charge for the tip on your credit card statement.

You can add a gratuity for your driver when booking your service, or at the time of service. Gratuity is not included in most of our services, including Share Ride, Downtown Airporter, exclusive van, or sedan airport transfer fares. A tip for a job well-done is optional, and is greatly appreciated. A discretionary gratuity is included in coach and non-airport luxury sedan, SUV, and limo bookings, but can be adjusted at your request.
Your chauffeur will be available one hour after your international flight arrives at the gate. If you are ready before then, call your chauffeur or Shuttle Express at 425-981-7000 when ready. Your chauffeur will then wait for one additional hour before you are deemed a no show (two hours total time from wheels down until the end of the wait time window, with no charge). This policy has been put in place to avoid charging you extra for typical delays going through customs.

Yes! Children, 2 and under ride free, one for each paying adult.
We charge $20 for each extra stop added to private point-to-point service (sedan, SUV, and limo). Vans and coaches are charged on an hourly basis and have no extra stop fee, however additional charges will be incurred for reservations that go overtime.
Yes, if your child needs a car seat you are responsible for bringing one. Most airlines will check your car seat at no charge. Ken's Baggage Claim at Sea-Tac Airport is also available for storage - contact Ken's Baggage at (206) 433-5333. Please note, car seats are not required by law in commercial vans such as ours.
Baggage is limited to two standard-sized checked pieces of luggage (each piece not to exceed 70 pounds and/or 62 inches total dimensions) and two carry-ons (not to exceed 45 inches total dimensions) per fare-paying guest. Additional luggage or over-sized pieces may be subject to an extra seat charge. Please provide an accurate baggage count when booking your ride.
To the airport: Pre-booked rides to the airport are required. When you book your ride to the airport, we calculate your pick-up time. You can expect your driver to arrive between your pick-up time and up to 20 minutes after. This pick-up window allows for extra traffic and weather conditions. For example, if your pick up time is 10:00 a.m., your pick-up window may be any time between 10:00 a.m. and 10:20 a.m.

From the airport: Service from the airport is on-demand, meaning we don't take "reservations" from the airport for our standard Share Ride or scheduled service. If you'd like a van waiting for you, you can reserve our exclusive van or sedan service. NOTE: For all Hawaii-bound bookings, please book as an International Flight to ensure you have adequate time to make your flight.

Non-airport: Shuttle Express offers private service with our exclusive sedans, limos, coaches, and vans. Please call our Guest Service Center at 425-981-7000 for more information.

If you booked online, go to Online Reservations and choose the Confirm or Cancel button, then follow the prompts. You can also call our Guest Service Center at 425-981-7000 or email sales@shuttleexpress.net. Please reference your confirmation number.

Share Ride, Private Van, Sedan, and Limo Services
Cancellations made at least 24 hours before confirmed pick-up date and time will be refunded 100%.
Cancellations within 24 hours will result in a 100% cancellation charge.

Coach and Specialty Charters (14+ passengers)
Cancellations made at least 14 days before confirmed pick-up date and time will be refunded 100%.
Cancellations within 14 days of confirmed pick-up date and time will result in forfeiture of 30% deposit.
Cancellations within 72 hours and “no shows” will result in a 100% cancellation charge.

Direct Bill Accounts
Cancellation fees will be charged per cancellation polices listed above and are due Net 30.

If you didn't use your pre-booked airport booking, contact us at 425-981-7000 or email sales@shuttleexpress.net and we will either update your reservation or cancel it at your request.
When you book your ride to the airport, we calculate your pick-up time. You can expect your driver to arrive between your pick-up time and up to 20 minutes after. This pick-up window allows for extra traffic and weather conditions. For example, if your pick-up time is 10:00 a.m., your pick-up window will be any time between 10:00 a.m. and 10:20 a.m.
We set your pick-up time to get you to the airport 90 minutes before your flight, based on the TSA’s recommendation. However, we are not responsible for service delays caused by circumstances out of our control, including but not limited to: severe weather, heavy traffic, major accidents, and traffic-disrupting events. If you feel you missed your flight because of our service, submit receipts for costs you incurred within 30 days to Shuttle Express, 800 SW 16th St., Renton, WA 98057. Upon management review and validation, we will issue a refund of our service fee and up to $100 per reservation. We build our trips in advance to ensure we get you to the airport on time, so it’s important to book in advance. If you book your trip within 24-hours of your pick-up time, our missed flight refund policy does not apply.
Our Guest Service Desk is located on the 3rd floor of the parking garage, inside the wind screens in the Ground Transportation Plaza. From baggage claim, follow the red and black signs directing you to ground transportation, which is located on the 3rd floor of the parking garage. Once in the parking garage, follow the ground transportation check-in signs to the third floor. Our desk is near the Ground Transportation Information Center. Please check in with our coordinators to activate your ticket or use our 24-hour check-in-by-phone hotline or touch-screen kiosks.
Our Share Ride service is an on-demand service from the airport, so we don't accept "reservations" from Sea-Tac and your van won't be waiting for you. Share Ride means you share a ride with others going in your direction. Our service and fares are based on multiple stops--because passengers arrive on different flights and times, we can’t offer instant share ride departures from the airport. Instead, we group guests going to the same area. Because you’re sharing a ride, you’re also sharing the cost, which helps keep our fares lower than taxi fares. We encourage you to pre-book your ride from the airport to make check-in quicker, but it is not a "reservation." If you prefer immediate service, try our outstanding private van and sedan service–we’ll take you home immediately, no sharing!
We extend a 14-minute grace period if you are late for your private service. After 15 minutes, you will be billed $15 for every 15 minutes the driver/chauffeur waits.
Shuttle Express does provide private, charter service to Canada if the trip begins in the United States. We are prohibited by Canadian law from providing any service that originates in Canada. We partner with Quick Shuttle, a shuttle and charter service based in Vancouver, BC. If you would like daily, shared transportation between Vancouver, BC, and Seattle, please contact Quick Shuttle directly at 1-800-665-2122.
Shuttle Express will make every effort to safely provide service to our guests. During inclement weather or catastrophic events that make driving difficult or hazardous, we will implement service changes, including offering alternate pick-up/drop-off locations for our guests. For detailed information on what to expect during these times, visit our Storm Operations page.
Small pets are allowed on Share Ride and private service when in an appropriate pet container with outside dimensions not to exceed 27" long x 20" wide x 19" high that can fit at your feet in the vehicle. We must be notified at time of booking. If your pet carrier does not fit at your feet, it can be put in the back. This will count as one of your checked pieces of luggage. Guests with large kennels exceeding 27" long x 20" wide x 19" high must book a private van. Exceptions: properly harnessed or leashed service animals, including seeing eye, hearing impaired, and certified search dogs, will be carried free of charge. The dogs will not be permitted to occupy a seat, but must lie at the owner's feet.

Cruise Transfers/Tours

Yes, Shuttle Express offers scheduled shuttle service to/from Sea-Tac Airport and the cruise terminals and downtown hotels, for a per-person fare. Pre-bookings are required, so please plan ahead. We do not accept walk-ups from the piers. Credit card payment only (cash not accepted). We also offer private service in our sedans, SUVs, vans, coaches, and luxury vehicles.
At Pier 66 (Bell Street Pier): After leaving the Customs Inspection area, turn right and proceed south past the bus area to the sidewalk along the street. Look overhead for the sky bridge.(Do NOT cross the sky bridge.) Our coordinators, wearing Shuttle Express shirts and white visors, are located just beyond the sky bridge and the Conference Center entrance. (NOTE: If it is after 11:00 a.m. on the day your ship arrives, you may need to call our Guest Service Center at 425-981-7000 to arrange for your pick up.)

At Pier 91 (Smith Cove Cruise Terminal): After you leave the customs inspection area, the Shuttle Express check-in areas are located directly outside the terminal, at the end of the covered walkway. Our coordinators wearing Shuttle Express shirts and white visors will check you in or help create a new booking and escort you to your vehicle when you are assigned. (NOTE: If it is after 11:00 a.m. on the day your ship arrives, you may need to call our Guest Service Center at 425-981-7000 to arrange for your pick up.)

No, you must check in with one of our Shuttle Express coordinators at our cruise terminal pick-up point to activate your booking. Your check-in time must be no later than one hour before your scheduled pick-up time. Our pier coordinators will assign you to a van or bus as soon as one is available for your group. Passengers normally will be assigned to a vehicle in the order that they check in. Most passengers will be assigned to a vehicle departing from the cruise terminal before their scheduled pick-up time. Your chances of departing before your scheduled time are much greater the earlier you can disembark and check in. This is because of the volume of passengers coming off of the ship, as well as limitations by the Cruise Terminal operators as to the number of vehicles we can bring into the pick-up area at one time. If you arrive at our check-in at 10:00 a.m. or later, you may have to wait a full hour between your check-in time and the time we are able to provide a vehicle for you. Once again, we will get you to your destination as quickly as we can. Our coordinators will remain at the cruise terminal until customs has closed and all guests that have checked in have departed.
Pre-booking from the airport is highly recommended, and pre-booking from the cruise terminals is required, so please plan ahead. Private services also must be booked in advance. To pre-book, go to the online booking link or call us at 425-981-7000 and one of our Guest Service Representatives will happily assist you. We look forward to seeing you in Seattle.
We partner with Quick Shuttle, a Vancouver-based bus service that provides transportation between the Vancouver and the Seattle areas. Quick Shuttle can deliver you directly to either one of the Seattle Cruise Terminals on your southbound trip. When your cruise returns to Seattle, look for our Shuttle Express Coordinators at either one of the Cruise Terminals. Quick Shuttle guests must check-in with one of our coordinators no later than 10:00 a.m. the morning your ship docks in Seattle. We'll transport you and your luggage to Quick Shuttle's downtown Seattle pick-up location in time to meet their northbound motor coach. (There is no additional charge for this service as long as you have a reservation with Quick Shuttle.) If you have any questions, please contact Quick Shuttle directly at 1-800-665-2122.