Building a Culture of Friendly, Quality Service

Since the day it opened for business, Shuttle Express has fostered a culture of safe driving, clean vehicles, uniformed drivers, and creative, caring service for its many guests. Here’s how it all started.

Shuttle Express was formed by San Juan Airlines to connect travelers from across Puget Sound with Sea-Tac and Portland airports. After studying ground transportation models around the US, founder Jim Sherrell launched a van share ride service in 1987, and later added scheduled hotel service, mini- and motor coach service, town car/limousine service, and specialty tour service.

San Juan Airlines had earned a reputation as the safest and most professional commuter airline in the country. Sherrell believed that the safe, professional culture of the airline could transfer to a successful ground transportation company. His goal was to build the new share ride company on the same foundation of safety, service, and reliability.

“Our mission was to offer a safe, caring, and affordable alternative to begging a ride, or driving and parking at Sea-Tac Airport,” Sherrell said. “From our beginning, safety has reigned as our first priority.”

The door-to-door, share ride ground transportation concept had never been tried in the Northwest. Shuttle Express had resistance from government entities and other transportation companies at first, but the service soon overcame objectors and thrived, thanks to well-maintained, clean equipment, highly-trained uniformed drivers, and reasonable share ride fares. Most importantly, Shuttle Express promoted their culture of driving safely and caring for their guests. This was as simple as opening a door, carrying luggage, or being helpful and friendly during the ride.

Throughout the years, Shuttle Express has held a high standard for public service and maintaining low fares. They continue to offer safe, affordable, first-class ground transportation to meet the needs of the traveling public living in and visiting our beautiful region.

“Our culture of caring for and trusting people,
both employees and the traveling public, remains the foundation of Shuttle Express’s success.”

– Jim Sherrell Founder, CEO

Why Shuttle Express?


The drivers and the service from Shuttle Express was top notch. You guys were reliable, friendly, easy to work with. I will definitely recommend you to my colleagues at Microsoft and you will also be the first folks I call when I have another event.

- Julie S. -

I  really appreciated working with you. You answered all my questions, offered advice, and were very prompt in your responses. I would highly recommend Shuttle Express to my friends for airport transportation as well as events like this. I was very impressed.

- Grace W. -

The driver was wonderful, the coach itself was beautiful, the experience with Shuttle Express overall was completely seamless. The price was very reasonable and the service was exceptional. We will definitely use Shuttle Express again.

- Kricket D. -

I’m very impressed with our latest ride from Kirkland to the airport. Steve was on time, was very polite (offered his arm to my wife to help her dismount the van) and of course got us to the airport in plenty of time.

- Art Y. -

It was great!  The driver dropped us off right there and was close by to pick us up afterwards. Got back to the hotel pretty quickly too…Bus was comfortable.

- Cris P. -

I had the pleasure of the kind service from your chauffeur, K.J. I had been visiting my ill sister in Seattle and appreciated the comfortable ride to SeaTac Airport on the morning of my departure. Thank You.

- Susan W. -

It’s always such a pleasure doing business with Shuttle Express! From setting up our initial request to finalizing our plans, you always made it so easy and everything went so seamlessly. We will use your services again next year!

- Charlotte C. -

THANK YOU for making our company event a successful one last week. The drivers were professional and extremely easy to work with. I appreciate your creativity and patience with my numerous requests and accommodating to our needs. Things could not have ran as smoothly without your help!

- Qui -

We had scheduled a town car for pickup , but our flight was late …. To our surprise your chauffeur Ricki was waiting at the luggage area with a smile. Since I was in a wheelchair that was incredible. He helped us with our luggage and off we went to our destination, so please give

- Gary and Diana C. -

THANK YOU!!! All went well, as always. Your service is impeccable, outstanding.

- Bernadette -