Online Booking Help

  • Private service rates are per vehicle, based on zip code for airport service and hours booked for non-airport service.

Before Booking Private-ride, see Passenger,  and Baggage Limitations.

For reservations less than 24 hours in advance, please call 425-981-7000 to make your reservation.

Passenger, Baggage and Check-in Limitations

  • Up to 3 Passengers
  • Space limited to 3 bags only including carry-ons
  • TSA (Transportation Security Administration) Requests

        Domestic Flights: Arrive 2 hours prior to departure time.

        International Flights: Arrive 3 hours prior to departure time

Passenger, Baggage and Check-in Limitations

  • SUV’s Up to 6 Passengers
  • Space Limited to 6 bags only including carry-on
  • TSA (Transportation Security Administration) Requests

          Domestic Flights: Arrive 2 hours prior to departure time.

          International Flights: Arrive 3 hours prior to departure time

Passenger, Baggage and Check-in Limitations

  • Up to 10 Passengers
  • Space Limited to 12 bags, additional limited space for small carry-ons
  • TSA (Transportation Security Administration) Requests

        Domestic Flights: Arrive 2 hours prior to departure time.

        International Flights: Arrive 3 hours prior to departure time

In the event you need to cancel, we have options for you:

  1. We are happy to extend your reservations out to a later date, and when you know your new travel plans, we can easily adjust to your new schedule.
  2. We are happy to provide Vouchers for your future transportation needs in place of a refund.
  3. We will cancel your fare and refund back to your credit card on file.

Cancellations for Sedan and SUV transfers must be made at least 2 hours before the pick-up date and time.
Cancellations for larger vehicles, specialty vehicles, or hourly charters require cancellation at least 24 hours before the pick-up date and time.
Cancellations for Mini Coaches or Motor Coaches require cancellation at least 14 days before the pick-up date and time.
Other cancellation policies may apply. Call for more details.

If you booked online, go to Online Reservations, log-in using your user id and password, choose the trip you need to cancel, click on the Cancel button, and then follow the prompts. Please note cancellations online must be submitted 12 hours in advance. For cancellations less than 12 hours, you must call our reservation team at 425-981-7000. You can also call our Guest Service Center at 425-981-7000 or email guestservices@shuttleexpress.com to cancel. Please reference your confirmation number.

No-Show Policy:

For trips TO the airport, no-show reservations result in a full charge.

For trips FROM the airport, failure to notify Shuttle Express of a flight change or delay in flight to another day will result in a full no-show charge.