Online Booking Help
- Private service rates are per vehicle, based on zip code for airport service and hours booked for non-airport service.
Home Book Now – Private One Way
Passenger, Baggage and Check-in Limitations
Domestic Flights: Arrive 2 hours prior to departure time.
International Flights: Arrive 3 hours prior to departure time
Passenger, Baggage and Check-in Limitations
Domestic Flights: Arrive 2 hours prior to departure time.
International Flights: Arrive 3 hours prior to departure time
Passenger, Baggage and Check-in Limitations
Domestic Flights: Arrive 2 hours prior to departure time.
International Flights: Arrive 3 hours prior to departure time
In the event you need to cancel, we have options for you:
Cancellations for Sedan and SUV transfers must be made at least 2 hours before the pick-up date and time.
Cancellations for larger vehicles, specialty vehicles, or hourly charters require cancellation at least 24 hours before the pick-up date and time.
Cancellations for Mini Coaches or Motor Coaches require cancellation at least 14 days before the pick-up date and time.
Other cancellation policies may apply. Call for more details.
If you booked online, go to Online Reservations, log-in using your user id and password, choose the trip you need to cancel, click on the Cancel button, and then follow the prompts. Please note cancellations online must be submitted 12 hours in advance. For cancellations less than 12 hours, you must call our reservation team at 425-981-7000. You can also call our Guest Service Center at 425-981-7000 or email guestservices@shuttleexpress.com to cancel. Please reference your confirmation number.
No-Show Policy:
For trips TO the airport, no-show reservations result in a full charge.
For trips FROM the airport, failure to notify Shuttle Express of a flight change or delay in flight to another day will result in a full no-show charge.