About Shuttle Express
Building a Culture of Friendly, Quality Service
Since the day it opened for business, Shuttle Express has fostered a culture of safe driving, clean vehicles, uniformed drivers, and creative, caring service for its many guests. Here’s how it all started.
Shuttle Express was formed by San Juan Airlines to connect travelers from across Puget Sound with SeaTac and Portland airports. After studying ground transportation models around the US, founder Jim Sherrell launched a van share ride service in 1987, and later added scheduled hotel service, mini- and motor coach service, town car/limousine service, and specialty tour service.
San Juan Airlines had earned a reputation as the safest and most professional commuter airline in the country. Sherrell believed that the safe, professional culture of the airline could transfer to a successful ground transportation company. His goal was to build the new share ride company on the same foundation of safety, service, and reliability.
“Our mission was to offer a safe, caring, and affordable alternative to begging a ride, or driving and parking at SeaTac Airport,” Sherrell said. “From our beginning, safety has reigned as our first priority.”
The door-to-door, share ride ground transportation concept had never been tried in the Northwest. Shuttle Express had resistance from government entities and other transportation companies at first, but the service soon overcame objectors and thrived, thanks to well-maintained, clean equipment, highly-trained uniformed drivers, and reasonable share ride fares. Most importantly, Shuttle Express promoted their culture of driving safely and caring for their guests. This was as simple as opening a door, carrying luggage, or being helpful and friendly during the ride.
Throughout the years, Shuttle Express has held a high standard for public service and maintaining low fares. They continue to offer safe, affordable, first-class ground transportation to meet the needs of the traveling public living in and visiting our beautiful region.
“Our culture of caring for and trusting people,
both employees and the traveling public, remains the foundation of Shuttle Express’s success.”
– Jim Sherrell Founder, President
Book Your Ride
The drivers and the service from Shuttle Express was top notch. You guys were reliable, friendly, easy to work with. I will definitely recommend you to my colleagues at Microsoft and you will also be the first folks I call when I have another event.
It was great! The driver dropped us off right there and was close by to pick us up afterwards. Got back to the hotel pretty quickly too…Bus was comfortable.
You took us from the airport to the Edge water Hotel. Your driver was very professional and we enjoyed him very much, and everyone I talked to on the phone was awesome, too. So thank you guys very much! I really appreciate it!
It’s always such a pleasure doing business with Shuttle Express! From setting up our initial request to finalizing our plans, you always made it so easy and everything went so seamlessly. We will use your services again next year!
I had the pleasure of the kind service from your chauffeur, K.J. I had been visiting my ill sister in Seattle and appreciated the comfortable ride to SeaTac Airport on the morning of my departure. Thank You.
My son needed a ride to the airport from the University of Washington. Shuttle Express reservations were easy, the shuttle was on time picking him up, and easy to find at the airport…. It was well worth the price to know that he would make it to the airport safely and on time. Great peace of mind for the parents, too.
Just a note to let you know how pleased everyone was with your service for our daughter’s May 25th wedding! Thank you so much for making our guests experience special.
The driver was excellent!! He had a great personality and sense of humor. I was having a bad day and running late to get picked up, but he was able to wait for me and then turned my day around with his great attitude! I will definitely use Shuttle Express again and recommend it to friends.
I really appreciated working with you. You answered all my questions, offered advice, and were very prompt in your responses. I would highly recommend Shuttle Express to my friends for airport transportation as well as events like this. I was very impressed.
Just want to recognize Matt the chauffeur we had this morning. Matt did a perfect job of picking us up and keeping us informed. He exhibits real professionalism and courtesy. Also, I recognized his very defensive safe driving practices under stressful traffic congestion.