About Shuttle Express
Building a Culture of Friendly, Quality Service
Since the day it opened for business, Shuttle Express has fostered a culture of safe driving, clean vehicles, uniformed drivers, and creative, caring service for its many guests. Here’s how it all started.
Shuttle Express was formed by San Juan Airlines to connect travelers from across Puget Sound with SeaTac and Portland airports. After studying ground transportation models around the US, founder Jim Sherrell launched a van share ride service in 1987, and later added scheduled hotel service, mini- and motor coach service, town car/limousine service, and specialty tour service.
San Juan Airlines had earned a reputation as the safest and most professional commuter airline in the country. Sherrell believed that the safe, professional culture of the airline could transfer to a successful ground transportation company. His goal was to build the new share ride company on the same foundation of safety, service, and reliability.
“Our mission was to offer a safe, caring, and affordable alternative to begging a ride, or driving and parking at SeaTac Airport,” Sherrell said. “From our beginning, safety has reigned as our first priority.”
The door-to-door, share ride ground transportation concept had never been tried in the Northwest. Shuttle Express had resistance from government entities and other transportation companies at first, but the service soon overcame objectors and thrived, thanks to well-maintained, clean equipment, highly-trained uniformed drivers, and reasonable share ride fares. Most importantly, Shuttle Express promoted their culture of driving safely and caring for their guests. This was as simple as opening a door, carrying luggage, or being helpful and friendly during the ride.
Throughout the years, Shuttle Express has held a high standard for public service and maintaining low fares. They continue to offer safe, affordable, first-class ground transportation to meet the needs of the traveling public living in and visiting our beautiful region.
“Our culture of caring for and trusting people,
both employees and the traveling public, remains the foundation of Shuttle Express’s success.”
- Jim Sherrell Founder, President
Book Your Ride
The driver was timely, the ride was quick and comfortable, but most of all the driver and dispatch staff went above and beyond the call of duty to return my cell phone left in the car. Honesty and service above and beyond the call of duty – you have a customer for life!
It was great! The driver dropped us off right there and was close by to pick us up afterwards. Got back to the hotel pretty quickly too…Bus was comfortable.
The driver was excellent!! He had a great personality and sense of humor. I was having a bad day and running late to get picked up, but he was able to wait for me and then turned my day around with his great attitude! I will definitely use Shuttle Express again and recommend it to friends.
It’s always such a pleasure doing business with Shuttle Express! From setting up our initial request to finalizing our plans, you always made it so easy and everything went so seamlessly. We will use your services again next year!
Just a note to let you know how pleased everyone was with your service for our daughter’s May 25th wedding! Thank you so much for making our guests experience special.
The driver was wonderful, the coach itself was beautiful, the experience with Shuttle Express overall was completely seamless. The price was very reasonable and the service was exceptional. We will definitely use Shuttle Express again.
The service was great. You were very helpful. I met three of the four drivers, and they were also very cooperative and pleasant to work with. And they were on time! Thank you… it helped the conference go very smoothly.
Just want to recognize Matt the chauffeur we had this morning. Matt did a perfect job of picking us up and keeping us informed. He exhibits real professionalism and courtesy. Also, I recognized his very defensive safe driving practices under stressful traffic congestion.
I just wanted to express my gratitude to your wonderful employees. I had such an amazing first experience that I had to share and recognize your awesome staff. They definitely made my first experience wonderful, and I look forward to using your services again.
THANK YOU!!! All went well, as always. Your service is impeccable, outstanding.