About Shuttle Express
Building a Culture of Friendly, Quality Service
Since the day it opened for business, Shuttle Express has fostered a culture of safe driving, clean vehicles, uniformed drivers, and creative, caring service for its many guests. Here’s how it all started.
Shuttle Express was formed by San Juan Airlines to connect travelers from across Puget Sound with SeaTac and Portland airports. After studying ground transportation models around the US, founder Jim Sherrell launched a van share ride service in 1987, and later added scheduled hotel service, mini- and motor coach service, town car/limousine service, and specialty tour service.
San Juan Airlines had earned a reputation as the safest and most professional commuter airline in the country. Sherrell believed that the safe, professional culture of the airline could transfer to a successful ground transportation company. His goal was to build the new share ride company on the same foundation of safety, service, and reliability.
“Our mission was to offer a safe, caring, and affordable alternative to begging a ride, or driving and parking at SeaTac Airport,” Sherrell said. “From our beginning, safety has reigned as our first priority.”
The door-to-door, share ride ground transportation concept had never been tried in the Northwest. Shuttle Express had resistance from government entities and other transportation companies at first, but the service soon overcame objectors and thrived, thanks to well-maintained, clean equipment, highly-trained uniformed drivers, and reasonable share ride fares. Most importantly, Shuttle Express promoted their culture of driving safely and caring for their guests. This was as simple as opening a door, carrying luggage, or being helpful and friendly during the ride.
Throughout the years, Shuttle Express has held a high standard for public service and maintaining low fares. They continue to offer safe, affordable, first-class ground transportation to meet the needs of the traveling public living in and visiting our beautiful region.
“Our culture of caring for and trusting people,
both employees and the traveling public, remains the foundation of Shuttle Express’s success.”
– Jim Sherrell Founder, President
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We had scheduled a town car for pickup , but our flight was late …. To our surprise your chauffeur Ricki was waiting at the luggage area with a smile. Since I was in a wheelchair that was incredible. He helped us with our luggage and off we went to our destination, so please give him five gold stars!
I really appreciated working with you. You answered all my questions, offered advice, and were very prompt in your responses. I would highly recommend Shuttle Express to my friends for airport transportation as well as events like this. I was very impressed.
Just a note to let you know how pleased everyone was with your service for our daughter’s May 25th wedding! Thank you so much for making our guests experience special.
My son needed a ride to the airport from the University of Washington. Shuttle Express reservations were easy, the shuttle was on time picking him up, and easy to find at the airport…. It was well worth the price to know that he would make it to the airport safely and on time. Great peace of mind for the parents, too.
The service was great. You were very helpful. I met three of the four drivers, and they were also very cooperative and pleasant to work with. And they were on time! Thank you… it helped the conference go very smoothly.
The drivers and the service from Shuttle Express was top notch. You guys were reliable, friendly, easy to work with. I will definitely recommend you to my colleagues at Microsoft and you will also be the first folks I call when I have another event.
I just wanted to express my gratitude to your wonderful employees. I had such an amazing first experience that I had to share and recognize your awesome staff. They definitely made my first experience wonderful, and I look forward to using your services again.
I would like to compliment two of your drivers. Both were very polite and personable. More importantly, they were very safe drivers. That has not always been the case for me with other shuttle companies. I was extremely satisfied with my Shuttle Express experience. Thank you for the fantastic service!
THANK YOU for making our company event a successful one last week. The drivers were professional and extremely easy to work with. I appreciate your creativity and patience with my numerous requests and accommodating to our needs. Things could not have ran as smoothly without your help!
Our driver was top notch on both trips. He handled everyone terrifically and was the best driver we have had in the last 7 years of doing this. Which also means we will be using you guys from here on out.