Online Booking Help

  • Private service rates are per vehicle, based on zip code for airport service and hours booked for non-airport service.

Before Booking, see Regulations, Passenger, Baggage and Check-in Limitations.

Passenger, Baggage and Check-in Limitations

  • Up to 3 Passengers
  • Space limited to 3 bags only including carry-ons
  • TSA (Transportation Security Administration) Requests

Domestic Flights: Arrive 2 hours prior to departure time.

International Flights: Arrive 3 hours prior to departure time

Passenger, Baggage and Check-in Limitations

  • SUV’s Up to 6 Passengers
  • Space Limited to 6 bags only including carry-on
  • TSA (Transportation Security Administration) Requests

Domestic Flights: Arrive 2 hours prior to departure time.

International Flights: Arrive 3 hours prior to departure time

Passenger, Baggage and Check-in Limitations

  • Up to 10 Passengers
  • Space Limited to 12 bags, additional limited space for small carry-ons
  • TSA (Transportation Security Administration) Requests

Domestic Flights: Arrive 2 hours prior to departure time.

International Flights: Arrive 3 hours prior to departure time

Passenger, Baggage and Check-in Limitations

  • Up to 3 Passengers
  • Space limited to 3 bags only including carry-ons
  • TSA (Transportation Security Administration) Requests
  1. Your Chauffeur will text your cell phone number
  2. In the event you have no cell phone for easy communication between yourself and driver upon arrival at SeaTac Airport you will be met at your arriving flight Baggage Carousel. There is an additional $10.00 Meet and Greet Fee that will be applied to your Credit Card.
  3. Your Chauffeur will meet you in the Ground Transportation Plaza on the 3rd floor of the parking garage.
  4. Look for the Economy Car /Shuttle Express sign in the window and confirm your driver’s name and license plate

Private Van, Sedan, and Limo Services

 In the event you need to cancel we have options for you:

  1. We are happy to extend your reservations out to a later date and when you know your new travel plans we can easily adjust to your new schedule
  2. We are happy to provide Vouchers for your future transportation needs in place of a refund
  3. We will cancel your fare and refund back to your credit card on file

Cancellations made at least 24 hours before confirmed pick-up date and time will be refunded 100%.
Cancellations within 24 hours will result in a 100% cancellation charge.

If you booked online, go to Online Reservations and choose the Confirm or Cancel button, then follow the prompts. You can also call our Guest Service Center at 425-981-7000 or email guestservices@shuttleexpress.com. Please reference your confirmation number.  For Share ride and black car reservations: Cancellations made at least 24 hours before confirmed pick-up date and time will be refunded 100%.  Cancellations within 24 hours will result in a 100% cancellation charge due to your reservation being assigned in advance to travel.

No-Show Policy:

For trips TO the airport, no-show reservations result in a full charge.

For trips FROM the airport, failure to notify Shuttle Express of a flight change or delay in flight to another day will result in a full no-show charge.