How do I make a reservation?

You can make a reservation online in the form to the left. You can also call our friendly, helpful reservation agents 24 hours a day at (425) 981-7000.

What is your Flight Cost Guarantee?

You can depend on Shuttle Express to get you to the airport on time. We are so confident in our service that we offer a Flight Cost Guarantee--if you miss your flight because of our service we will pay for any extra charges you may incur to book the next flight to your destination. Unfortunately, we can't control inclement weather, poor road conditions and catastrophic events, so our guarantee does not apply under those circumstances.

When you make your reservation, we will give you your pick-up time which is calculated to account for picking up other passengers and typical traffic patterns at that time of day. We aim to get you to the airport 70 minutes before your flight, (except during heavy travel times like the holidays, when we suggest up to two hours ahead). The Flight Cost Guarantee applies to any airport reservation that goes by our suggested pick up time. It does not apply if you choose to have us pick you up later than our suggested time

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How much does shuttle service cost?

Our airport fares are based on the zip code you are traveling to or from and the number of people traveling in your party. With our share ride service, children 12 years old or younger ride free with a paying adult. With our scheduled hotel service children 5 or younger ride free when accompanied by a paying adult. For fare quotes, click the reservation form to the left. You do not need to book a ride to get a fare quote.

We offer a $10 roundtrip discount between SeaTac Airport and anywhere in our share ride service area! Discount doesn't apply to our already discounted Scheduled Service.

Please note: Quotes are per party not per person. E-mail or call us if you need help with a zip code.

Do you have special children's fares?

Children's Fares: Child 12 years and under ride free per fare paying adult. Additional children will ride at the additional adult rate. So, for example, if you have two adults and two children (12 and under), the two children ride free. If you have one adult and two children, one of the children rides free, the other at the additional adult rate.

We also offer a child's rate for our scheduled Seattle City Tour--$32 per child, 12 and under. Adult fare is $52.

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How do I pay for shuttle service?

You may pay the driver directly with cash, local check, credit/debit card or traveler's check on the day of travel. We accept all the major credit cards (Master, Visa, American Express, Discover and Diners). We also accept Mastercard and Visa debit cards. You can also prepay with your credit card by calling our reservations department or by choosing the credit card option when making your online reservation.

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Is gratuity (tip for driver) included in the fare?

Gratuity is not included in share ride, exclusive van, or town car airport transfer fares. A tip for a job well-done is optional, and is greatly appreciated. The customary gratuity for this type of service is 15-20%.

Gratuity is included in bus airport transfers (15%), Seattle-Portland service (15%), luxury limo reservations (20%), point-to-point and hourly charter services (15%).

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Do you provide car seats?

We keep a limited number of standard children's car seats (for children up to 4-years-old) available for our guests at SeaTac Airport. If you need a car seat, request one when you make your reservation.

We do not have Infant Car Carriers, or Booster Seats available. If you require an Infant Car Carrier, Booster Seat, or prefer to use your own car seat we can store them for you while you are in Seattle (or on your cruise) and will have them available to you when you are ready to return to SeaTac Airport.

(NOTE: Storing your car seat requires an Advance Round-Trip Reservation.)

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Do I need advance reservations?

Reservations from the airport are highly recommended, although we do accept walk-ups depending on availability. Please note, reservations from the airport are not valid until activated. Trips are routed and vans are dispatched as guests activate their reservations.

Benefits of Advance Reservations

• Priority seating for reservations from the airport Guests who activate their advance reservations from the airport will have their vans dispatched before walk-up guests. If we are overbooked because of a high number of reservations, bad weather or road closures we may stop accepting walk-up reservations in order to accommodate our guests with advance reservations. Walk-up guests may be added to vans already going to certain areas, but their seats are not priority.
• Quicker Check-In -- Guests with advance reservations from the airport can go directly to the van loading area to check in, or they can use our self-check-in kiosk. Walk-ups must check availability and make reservations with our airport coordinators at our booth.
• Advance reservations enable our dispatchers to schedule the right number of vans each day and help us to efficiently group other share ride guests, which keeps your wait and travel time to a minimum.
• Booking a roundtrip in advance can also save you money! Book roundtrip between SeaTac Airport and anywhere in our service area, and we'll take $10 off your fare.

To SeaTac Airport: If possible, please make your reservation one or two days before your departure day. But, if you do not have that much notice, just call and we will do our best to accommodate you.

From SeaTac Airport: We offer discounted roundtrip reservations. Your reservation agent will be happy to take your return flight information over the phone or, you can make a roundtrip reservation online. If you don't have an advance reservation for your ride home, just go to our curb pick-up area on the 3rd floor of the parking garage and check in. Guests who book in advance have priority seating, but we do accept walk-ups based on availability.

Non Airport: Shuttle Express offers private service with our exclusive sedans, limos, mini-coaches and vans. Please call our reservations department at (425) 981-7000 for more information.

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How do I change or cancel my reservation?

If you made your reservation online, go to Online Reservations and choose the Confirm or Cancel button, then follow the prompts. You can also call our Reservations Center at (425) 981-7000 or e-mail sales@shuttleexpress.net. Please reference your confirmation number.

If you cancel less than 24 hours before your reservation, you may be billed the entire cost of your ride. If you need to cancel your reservation, please contact us at least 24-hours in advance.

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What do you mean by, "20 minute pick up window"?

When you make a reservation for a trip to the airport, our computer system calculates your pick-up time. You will be given a pick-up window of 20 minutes--you can expect your driver to arrive anytime within that window. This allows for extra traffic and weather conditions. So, for example your pick-up may be anytime between 10 a.m. and 10:20 a.m.

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Where do you pick up at SeaTac Airport?

Our booth is located on the 3rd floor of the parking garage. From baggage claim, follow the red and black signs directing you to ground transportation, which is located on the 3rd floor of the parking garage. Once in the parking garage, follow the ground transportation check-in signs. Our booth adjacent to the Ground Transportation Information Center. Please check in at the curb with our coordinators, wearing red and black jackets or vests, or use our 24-hour check-in-by-phone hotline or touch-screen kiosks.

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Will I have to wait for my van at the airport if I have advance reservations?

Your reservation does mean you will get priority ahead of "walk-ups" without reservations.  Do not expect a van to be waiting for you, however.  You will be subject to being assigned a van after reserved guests who've checked in ahead of you. We route guests together as they check in at the booth and as our van supply allows.

Because many flights are not on time and it takes some guests longer than others to retrieve luggage, we dispatch your van when you activate your reservation at our booth.  This allows you as much time as you need to get your luggage and get through the terminal. When you make your reservations, our system adds 30 minutes to your flight arrival time to allow for any delays, but if it takes a little longer that's ok.

The benefits of making advance reservations from the airport include priority seating (walk-ups will assigned vans after those with reservations, seated based on availability and vans already going to their area) and quicker check-in.

Advance reservations also enable our dispatchers to schedule the right number of vans each day and help us to efficiently group other Share Ride guests, which keeps your wait and travel time to a minimum. About 80% of our guests leave the airport within 20 minutes!

So, once you disembark and get your luggage, go to our curb pick-up area on the 3rd floor of the Airport Parking Garage. Check in either at our self-serve kiosk (for advance reservations) or with our coordinators. This activates your reservation and you are assigned to a van going to your area. Our coordinators are on hand to help you and to answer any questions.

If you don't have advance reservations, just check in at the curb with a coordinator and we'll get you on a van going to your area. Please note, those with advance reservations do have seating priority.

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How is my van assigned and trip routed?

Our experienced dispatchers determine the best routes. Trips are created when our guests activate their reservation upon check-in, so your reservation is either added to an existing trip (in which case your wait time will be less than 20 minutes) or your address starts a new trip (in which case we try to make your wait no longer than 20 minutes).  The wait time of each trip is monitored and our around-the-clock dispatchers work to ensure airport waits do not exceed 20 minutes from the time the trip's first reservation was created. 

When vans are delayed coming back to the airport because of traffic or weather, or there is more business than what we anticipated, we occasionally run behind.  Wait times may exceed 20 minutes for any given trip when this occurs.  When our guests reserve roundtrips, we are better able to determine the number of vans needed.  However, this is simply an educated estimate because of all the potential changes and factors that can effect the travel time for both our guests and our vans.

Advance reservations from the airport are highly recommended because those guests will be assigned vans first, before walk-up guests. Walk-ups will be added to existing trips as seats are available. If we are overbooked, we may not be able to accept walk-up guests.

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How much luggage can I bring on share ride?

Baggage will be limited to two standard-sized checked pieces of luggage (each piece not to exceed 70 pounds and/or 62 inches total dimensions) and two carry-ons (not to exceed 45 inches total dimensions per fare-paying guest). Additional luggage or over-sized pieces may be subject to an extra seat charge. Please provide an accurate baggage count when booking your ride.

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