Share Ride and General Service

Share ride means you “share a ride” with others going in your direction. Our service and fares are based on multiple stops. Because passengers arrive on different flights and times, we can’t offer instant share ride departures from the airport. Instead, we group guests going to the same area. Because you’re sharing a ride, you’re also sharing the cost, which helps keep our fares lower than taxi fare.

 

Here’s how it works:
• We create a “trip” when you check in, and your address is either added to an existing trip or it starts a new trip.
• A van may be held, which allows us to group passengers, keeping fares low.
• Dispatchers monitor the holding time of each trip, keeping hold times as low as possible for the guest.

At times you may experience a wait at SeaTac Airport because of heavy traffic, weather issues, or other factors out of our control. If you prefer immediate service, try our outstanding private town car or van service.

Pre-booked trips to the airport are required. We calculate your pick-up time based on the Transportation Security Administration’s recommendation that you arrive at the airport at least 90 minutes before your flight. We work hard to ensure we get you to the airport 90 minutes before your flight, but circumstances out of our control do happen. Severe weather, major accidents, and heavy traffic may delay your arrival.

We’ll give you your pick-up time–expect your driver to arrive at the pick-up time and up to 20 minutes after. This pick-up window allows for extra traffic, weather, and unforeseen delays. For example, if your pick-up time is 10 a.m., your pick-up window is between 10:00 a.m. and 10:20 a.m.

NOTE: For all Hawaii-bound bookings, please book as an “International Flight” to ensure you have adequate time to make your flight!

You can book your ride online in the form to the right. You can also call our friendly, helpful Guest Service Representatives 24-hours a day at 425-981-7000. Please note that our Share Ride, Downtown Airporter, and scheduled services don’t operate with “reservations” from the airport. We encourage you to pre-book your ride to save time and money, but a van won’t be waiting for you at the airport because we’re an on-demand service from SeaTac Airport.
Our airport fares are based on the zip code you are traveling to or from, and the number of people traveling in your party. With our share ride service, children 17 years old or younger ride free with a paying parent or guardian. For fare quotes, fill in the  form on the right. You do not need to complete your booking to get a fare quote. We offer a $10 round trip discount between SeaTac Airport and anywhere in our share ride service area. Book both legs of your trip at the same time, pre-pay with your credit card, and save $10 off your second leg. Discount doesn’t apply to our already discounted scheduled or pier services. Please note: Quotes for Share Ride are per party not per person. E-mail or call us if you need help with a zip code.
For guests with arriving international flights, a $20 fee is added to private service (van, town car/SUV/limo, and coach service). The fee helps cover the extra time the chauffeur or driver waits for international flight arrivals.
Yes! Kids 17 years and under ride free, one for each paying adult.
Share Ride: We accept all the major credit cards (MasterCard, Visa, American Express, Discover and Diners), and MasterCard and Visa debit cards, charged at the time of booking, by phone or online. For Share Ride service, we also accept cash, local check, credit/debit card or traveler’s check at the time of travel.
Downtown Airporter and Scheduled Pier Service: We accept major credit cards (MasterCard, Visa, American Express, Discover and Diners) and MasterCard and Visa debit cards. You can prepay with your credit card by calling our Guest Service Center or by choosing the credit card option when booking online. We do not accept cash for these services.

Credit Card Policy: For rides booked by phone, credit card will be charged when you book. Please note that if you add a gratuity at the time of travel, you will see a separate charge for the tip on your credit card statement.

All web bookings require a credit card payment and are charged at the time of online booking. Please note that if you add a gratuity at the time of travel, you will see a separate charge for the tip on your credit card statement.

All luxury services (including limo and tour services) require a credit card and will be charged at the time of booking.

All transactions more than $100 (one-way) are charged at the time of booking. Please note that if you add a gratuity at the time of travel, you will see a separate charge for the tip on your credit card statement.

You can add a gratuity for your driver when booking your service, or at the time of service. Gratuity is not included in most of our services, including Share Ride, Downtown Airporter, exclusive van, coach, or town car airport transfer fares. A tip for a job well-done is optional, and is greatly appreciated. Gratuity is included in non-airport luxury town car, SUV and limo bookings.
We charge $20 for each extra stop added to private point-to-point service (van, town car/SUV/limo, and coach service).
Yes, if your child needs a car seat you are responsible for bringing one. Most airlines will check your car seat at no charge. Ken’s Baggage Claim at SeaTac Airport is also available for storage – contact Ken’s Baggage at (206) 433-5333.
Baggage is limited to two standard-sized checked pieces of luggage (each piece not to exceed 70 pounds and/or 62 inches total dimensions) and two carry-ons (not to exceed 45 inches total dimensions) per fare-paying guest. Additional luggage or over-sized pieces may be subject to an extra seat charge. Please provide an accurate baggage count when booking your ride.
To the Airport: Pre-booked rides to the airport are required. When you book your ride to the airport, we calculate your pick-up time. You can expect your driver to arrive at your pick-up time and up to 20 minutes after. This pick-up window allows for extra traffic and weather conditions. For example, if your pick up time is 10:00 am, your pick-up window may be any time between 10:00 a.m. and 10:20 a.m.

From the Airport: Service from the airport is on-demand, meaning we don’t take “reservations” from the airport for our standard Share Ride or scheduled service. If you’d like a van waiting for you, you can reserve our exclusive van or town car service. NOTE: For all Hawaii-bound bookings, please book as an International Flight to ensure you have adequate time to make your flight!

Non Airport: Shuttle Express offers private service with our exclusive town cars, limos, mini-coaches, and vans. Please call our Guest Service Center at 425-981-7000 for more information.

If you booked online, go to Online Reservations and choose the Confirm or Cancel button, then follow the prompts. You can also call our Guest Service Center at 425-981-7000 or email sales@shuttleexpress.net. Please reference your confirmation number. If you cancel less than 24 hours before your pick-up time for Share Ride or private town car, SUV, or exclusive van service, you may be billed the entire cost of your ride. To cancel your trip, contact us at least 24 hours before your pick-up time to avoid a $10 cancellation fee. For standard coach service, cancel at least 72 hours before your pick-up time; if cancellation is within 72 hours of trip, 100% cancellation fee applies.
If you didn’t use your pre-booked airport booking, you can use it later, as long as it’s within one year of booking. After one year, the booking will be deleted from our system.
When you book your ride to the airport, we calculate your pick-up time. You can expect your driver to arrive at your pick-up time and up to 20 minutes after. This pick-up window allows for extra traffic and weather conditions. For example, if your pick-up time is 10:00 am, your pick-up window may be any time between 10:00 a.m. and 10:20 a.m.
We set your pick-up time to get you to the airport 90 minutes before your flight, based on the TSA’s recommendation. However, we are not responsible for service delays caused by circumstances out of our control, including but not limited to: severe weather, heavy traffic, major accidents and traffic-disrupting events. If you feel you missed your flight because of our service, submit receipts for costs you incurred within 30 days to Shuttle Express, 800 SW 16th St., Renton, WA 98057. Upon management review and validation, we will issue a refund of our service fee and up to $100 per reservation. We build our trips in advance to ensure we get you to the airport on time, so it’s important to book in advance! If you book your trip within 24 hours of your pick-up time, our missed flight refund policy does not apply.
Our Guest Service Desk is located on the 3rd floor of the parking garage, inside the wind screens in the Ground Transportation Plaza. From baggage claim, follow the red and black signs directing you to ground transportation, which is located on the 3rd floor of the parking garage. Once in the parking garage, follow the ground transportation check-in signs to the third floor. Our desk is near the Ground Transportation Information Center. Please check in with our coordinators to activate your ticket or use our 24-hour check-in-by-phone hotline or touch-screen kiosks.
Our Share Ride service is an on-demand service from the airport, so we don’t accept “reservations” from SeaTac and your van won’t be waiting for you. Share Ride means you share a ride with others going in your direction. Our service and fares are based on multiple stops–because passengers arrive on different flights and times, we can’t offer instant share ride departures from the airport. Instead, we group guests going to the same area. Because you’re sharing a ride, you’re also sharing the cost, which helps keep our fares lower than taxi fares. We encourage you to pre-book your ride from the airport to save money and make check-in quicker, but it is not a “reservation.” If you prefer immediate service, try our outstanding private van and town car service–we’ll take you home immediately, no sharing!
We extend a 14-minute grace period if you are late for your private service. After 15 minutes, you will be billed $15 for every 15 minutes the driver/chauffeur waits.
Shuttle Express does provide private, charter service to Canada if the trip begins in the United States. We are prohibited by Canadian law from providing any service that originates in Canada. We partner with Quick Shuttle, a shuttle and charter service based in Vancouver, BC. If you would like daily, shared transportation between Vancouver, BC, and Seattle, please contact Quick Shuttle directly at 1-800-665-2122.
Shuttle Express will make every effort to safely provide service to our guests. During inclement weather or catastrophic events that make driving difficult or hazardous, we will implement service changes, including offering alternate pick-up/drop-off locations for our guests. For detailed information on what to expect during these times, visit our Storm Operations page.
Small pets are allowed on Share Ride and private service when in an appropriate pet container with outside dimensions not to exceed 27″ long x 20″ wide x 19″ high that can fit at your feet in the vehicle. We must be notified at time of booking. If your pet carrier does not fit at your feet, it can be put in the back. This will count as one of your checked pieces of luggage. Guests with large kennels exceeding 27″ long x 20″ wide x 19″ high must book a private van. Exceptions: properly harnessed or leashed service animals, including seeing eye, hearing impaired, and certified search dogs, will be carried free of charge. The dogs will not be permitted to occupy a seat, but must lie at the owner’s feet.

Cruise Transfers/Tours

Yes, Shuttle Express offers scheduled shuttle service to/from SeaTac Airport and the cruise terminals and downtown hotels, for a per-person fare. Pre-bookings are recommended, but we do accept walk-ups from the airport and the piers, if seats are available. Credit card payment only (cash not accepted). We also offer private service in our town cars, SUVs, vans, coaches, and luxury vehicles.
At Pier 66 (Bell Street Pier): After leaving the Customs Inspection area, turn right and proceed south past the bus area to the sidewalk along the street. Look overhead for the skybridge.(Do NOT cross the skybridge.) Our coordinators, wearing fluorescent green jackets, are located just beyond the skybridge and the Conference Center entrance. (NOTE: If it is after 11:00 a.m. on the day your ship arrives, you may need to call our Guest Service Center at 425-981-7000 to arrange for your pick up.)

At Pier 91 (Smith Cove Cruise Terminal): After you leave the customs inspection area, the Shuttle Express check-in areas are located directly outside the terminal, at the end of the covered walkway near parking slots “S” and “T.” Our coordinators wearing fluorescent green jackets will check you in or help create a new booking and escort you to your vehicle when you are assigned. (NOTE: If it is after 11:00 a.m. on the day your ship arrives, you may need to call our Guest Service Center at 425-981-7000 to arrange for your pick up.)

No, you must check in with one of our Shuttle Express coordinators at our cruise terminal pick-up point to activate your booking. Your check-in time must be no later than one hour before your scheduled pick-up time. Our pier coordinators will assign you to a van or bus as soon as one is available for your group. Passengers normally will be assigned to a vehicle in the order that they check in (although passengers with pre-bookings will be given priority loading over those that “walk-up” that morning without pre-booking their ride). Most passengers will be assigned to a vehicle departing from the cruise terminal before their scheduled pick-up time. Your chances of departing before your scheduled time are much greater the earlier you can disembark and check in. This is because of the volume of passengers coming off of the ship, as well as limitations by the Cruise Terminal operators as to the number of vehicles we can bring into the pick-up area at one time. If you arrive at our check-in at 10:00 a.m. or later, you may have to wait a full hour between your check-in time and the time we are able to provide a vehicle for you. Once again, we will get you to your destination as quickly as we can. Our coordinators will remain at the cruise terminal until Customs has closed and all guests that have checked in have departed.
Pre-booking from the airport and cruise terminals are highly recommended, although we do accept walk-ups for our scheduled service. Private services must be booked in advance, except private service in our standard 10-passenger vans. Although we strongly recommend booking ahead, these vans usually can be reserved when you arrive at either SeaTac Airport or Cruise Terminals. To pre-book, go to the online booking for to the right, or call us at 425-981-7000 and one of our Guest Service Representatives will happily assist you. We look forward to seeing you in Seattle.
Yes, we offer several options to fit your schedule.
Private Seattle City Tour: Our 3.5 hour tour introduces you to our beautiful city, visiting many can’t-miss viewpoints. We’ll show you our historic Pioneer Square, we’ll drive through Seattle’s famous Pike Place Market, provide an extended stop at the Seattle Center (location of the 1962 World’s Fair and the Space Needle), visit the Ballard Locks and many other highlights of our city.
Wine Tasting Tour: We partner with Barrel Wine Tours to provide an outstanding wine tasting experience that takes you to 4-5 award-winning wineries in Woodinville, just east of Seattle. You’ll enjoy a gourmet lunch, delightful guide, and taste the best wine Washington has to offer.
Specialty Tours: Special tours and excursions are limited only by your imagination. Examples include visiting a coffee roasting plant, microbreweries, public gardens, and museums.
If you have more time, we’ll take your group to Snoqualmie Falls (they’re 100 feet higher than Niagara Falls), or to Mt. Rainier. Let us know what you would like to see and we’ll make it happen. Email us or call 425-981-7000 to speak with a Guest Services Representative for information and to book your tour.
We partner with Quick Shuttle, a Vancouver-based bus service that provides transportation between the Vancouver and the Seattle areas. Quick Shuttle can deliver you directly to either one of the Seattle Cruise Terminals on your southbound trip. When your cruise returns to Seattle, look for our Shuttle Express Coordinators at either one of the Cruise Terminals. Quick Shuttle guests must check-in with one of our coordinators no later than 10:00 am the morning your ship docks in Seattle. We’ll transport you and your luggage to Quick Shuttle’s downtown Seattle pick-up location in time to meet their northbound motor coach. (There is no additional charge for this service as long as you have a reservation with Quick Shuttle.) If you have any questions, please contact Quick Shuttle directly at 1-800-665-2122.