Share Ride and General Service
Here’s how it works:
• We create a “trip” when you check in, and your address is either added to an existing trip or it starts a new trip.
• A van may be held, which allows us to group passengers, keeping fares low.
• Dispatchers monitor the holding time of each trip, keeping hold times as low as possible for the guest.
At times you may experience a wait at SeaTac Airport because of heavy traffic, weather issues, or other factors out of our control. If you prefer immediate service, try our outstanding private town car or van service.
Pre-booked trips to the airport are required. We calculate your pick-up time based on the Transportation Security Administration’s recommendation that you arrive at the airport at least 90 minutes before your flight. We work hard to ensure we get you to the airport 90 minutes before your flight, but circumstances out of our control do happen. Severe weather, major accidents, and heavy traffic may delay your arrival.
We’ll give you your pick-up time–expect your driver to arrive at the pick-up time and up to 20 minutes after. This pick-up window allows for extra traffic, weather, and unforeseen delays. For example, if your pick-up time is 10 a.m., your pick-up window is between 10:00 a.m. and 10:20 a.m.
NOTE: For all Hawaii-bound bookings, please book as an “International Flight” to ensure you have adequate time to make your flight!
Downtown Airporter and Scheduled Pier Service: We accept major credit cards (MasterCard, Visa, American Express, Discover and Diners) and MasterCard and Visa debit cards. You can prepay with your credit card by calling our Guest Service Center or by choosing the credit card option when booking online. We do not accept cash for these services.
Credit Card Policy: For rides booked by phone, credit card will be charged when you book. Please note that if you add a gratuity at the time of travel, you will see a separate charge for the tip on your credit card statement.
All web bookings require a credit card payment and are charged at the time of online booking. Please note that if you add a gratuity at the time of travel, you will see a separate charge for the tip on your credit card statement.
All luxury services (including limo and tour services) require a credit card and will be charged at the time of booking.
All transactions more than $100 (one-way) are charged at the time of booking. Please note that if you add a gratuity at the time of travel, you will see a separate charge for the tip on your credit card statement.
From the Airport: Service from the airport is on-demand, meaning we don’t take “reservations” from the airport for our standard Share Ride or scheduled service. If you’d like a van waiting for you, you can reserve our exclusive van or town car service. NOTE: For all Hawaii-bound bookings, please book as an International Flight to ensure you have adequate time to make your flight!
Non Airport: Shuttle Express offers private service with our exclusive town cars, limos, mini-coaches, and vans. Please call our Guest Service Center at 425-981-7000 for more information.
At Pier 91 (Smith Cove Cruise Terminal): After you leave the customs inspection area, the Shuttle Express check-in areas are located directly outside the terminal, at the end of the covered walkway near parking slots “S” and “T.” Our coordinators wearing fluorescent green jackets will check you in or help create a new booking and escort you to your vehicle when you are assigned. (NOTE: If it is after 11:00 a.m. on the day your ship arrives, you may need to call our Guest Service Center at 425-981-7000 to arrange for your pick up.)
Private Seattle City Tour: Our 3.5 hour tour introduces you to our beautiful city, visiting many can’t-miss viewpoints. We’ll show you our historic Pioneer Square, we’ll drive through Seattle’s famous Pike Place Market, provide an extended stop at the Seattle Center (location of the 1962 World’s Fair and the Space Needle), visit the Ballard Locks and many other highlights of our city.
Wine Tasting Tour: We partner with Barrel Wine Tours to provide an outstanding wine tasting experience that takes you to 4-5 award-winning wineries in Woodinville, just east of Seattle. You’ll enjoy a gourmet lunch, delightful guide, and taste the best wine Washington has to offer.
Specialty Tours: Special tours and excursions are limited only by your imagination. Examples include visiting a coffee roasting plant, microbreweries, public gardens, and museums.
If you have more time, we’ll take your group to Snoqualmie Falls (they’re 100 feet higher than Niagara Falls), or to Mt. Rainier. Let us know what you would like to see and we’ll make it happen. Email us or call 425-981-7000 to speak with a Guest Services Representative for information and to book your tour.
Book Your Ride
I would like to compliment two of your drivers. Both were very polite and personable. More importantly, they were very safe drivers. That has not always been the case for me with other shuttle companies. I was extremely satisfied with my Shuttle Express experience. Thank you for the fantastic service!
The service was great. You were very helpful. I met three of the four drivers, and they were also very cooperative and pleasant to work with. And they were on time! Thank you… it helped the conference go very smoothly.
It was great! The driver dropped us off right there and was close by to pick us up afterwards. Got back to the hotel pretty quickly too…Bus was comfortable.
I just wanted to express my gratitude to your wonderful employees. I had such an amazing first experience that I had to share and recognize your awesome staff. They definitely made my first experience wonderful, and I look forward to using your services again.
Our driver was top notch on both trips. He handled everyone terrifically and was the best driver we have had in the last 7 years of doing this. Which also means we will be using you guys from here on out.
THANK YOU!!! All went well, as always. Your service is impeccable, outstanding.
Just a note to let you know how pleased everyone was with your service for our daughter’s May 25th wedding! Thank you so much for making our guests experience special.
The driver was timely, the ride was quick and comfortable, but most of all the driver and dispatch staff went above and beyond the call of duty to return my cell phone left in the car. Honesty and service above and beyond the call of duty – you have a customer for life!
We had scheduled a town car for pickup , but our flight was late …. To our surprise your chauffeur Ricki was waiting at the luggage area with a smile. Since I was in a wheelchair that was incredible. He helped us with our luggage and off we went to our destination, so please give him five gold stars!
I would like to commend your company on the excellent service you provided on our recent trip to Seattle. Drivers were on time and very accommodating during our visit. Thank you and we look forward to visiting Seattle and using your services in the future.